Shipping policy
Free shipping
We offer free shipping on all orders within the United States — no minimum purchase required. International orders are shipped at a calculated rate based on destination and package weight, displayed at checkout.
Order processing
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has shipped.
Please note that processing times do not include transit time.
Estimated delivery times
| Destination | Estimated transit time | Shipping cost |
|---|---|---|
| United States | 3–10 business days | Free |
| Canada | 7–14 business days | Calculated at checkout |
| Europe | 10–21 business days | Calculated at checkout |
| Australia & New Zealand | 14–28 business days | Calculated at checkout |
| Rest of world | 14–30 business days | Calculated at checkout |
Delivery estimates begin after your order has been processed and shipped. Actual delivery times may vary due to carrier delays, customs processing, or local postal conditions.
International orders & customs
We ship worldwide. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in the purchase price or shipping cost.
We are not responsible for delays caused by customs processing. If you have questions about potential customs fees, we recommend checking with your local customs authority before placing your order.
Order tracking
Once your order ships, you'll receive a tracking number via email. Please allow up to 48 hours for tracking information to update after your shipment confirmation is sent.
Note: Tracking availability may vary for international shipments depending on the carrier and destination country.
Lost or damaged shipments
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at your store's support email. We'll do our best to resolve the issue promptly.
- For domestic orders, please contact us if your package has not arrived within 14 business days of shipment.
- For international orders, please allow up to 45 business days before reporting a missing package, as delays can occur in customs.
Returns & exchanges
U.S. orders
We accept returns within 30 days of delivery for orders shipped within the United States. To be eligible, items must be in the same condition as received.
- To initiate a return, please contact us with your order number and reason for return.
- Return shipping costs are the responsibility of the buyer unless the item was received damaged or incorrect.
- Refunds will be issued to the original payment method within 5–10 business days of receiving the returned item.
International orders
All international sales are final. We do not accept returns or offer refunds for international orders except in the following cases:
- The item received does not match the description listed at the time of purchase.
- The wrong item was sent.
Contact us
Have a question about your order? We're happy to help. Reach out to us through our store's contact page and we'll get back to you within 1–2 business days.